Privacy Policy
Privacy Policy
Effective date: October 31, 2026
Rodell Yuille ("we," "us," or "our") operates the website rodell-yuille.gravel.site (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Our Site, phone line and text messages are run on our behalf by Gravel, a website and communications platform that processes the information you send us as our service provider.
Information we collect
Information you give us
- Quote and contact forms: your name, phone number, email address, the details you write, and any other fields on the form (such as the service you need or your town).
- Calls and text messages: when you call or text the number on this Site, we receive your phone number, the date and time, and the content of any text message or voicemail. Calls may be logged so we can call you back if we miss you.
- Reviews and follow-ups: if you are a customer, we may use your name and phone number to send you a follow-up about your job or a request to review our service.
Information collected automatically
- Basic usage data such as the pages you visit, the page a form was sent from, your browser and device type, and your general location (city or region). We use it in aggregate to understand how the Site is used. We do not use advertising trackers.
How we use your information
- To answer your questions, quote requests and calls;
- To contact you by phone, text message or email about your request or the services you asked for;
- To send job updates, follow-ups and review requests to our customers;
- To run, maintain and improve the Site;
- To meet legal obligations and enforce our terms.
We do not sell your personal information.
Text messages (SMS)
You may get text messages from us when you ask for them on a form, when you call or text us (for example, a text back after a call we missed, if you press 1 during our greeting), or when you agree in person or on the phone to receive a review request. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP. See our SMS Terms and how our texts work.
We do not sell or share your mobile number, SMS opt-in data or consent with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How your information is shared
- Service providers: Gravel hosts this Site and handles forms, calls and text messages on our behalf. Gravel and the providers it relies on (hosting, telecommunications and email delivery) process your information only to provide these services to us and may not use it for their own purposes.
- Legal requirements: we may disclose information if the law, a subpoena or the protection of our rights, safety or property requires it.
- Business transfers: if our business is sold or merged, customer information may be transferred as part of that transaction.
How long we keep it
We keep lead and customer information for as long as we need it to answer you, provide our services, and meet legal and accounting requirements. You can ask us to delete your information at any time using the contact details below.
Security
We and our service providers use reasonable administrative and technical safeguards to protect your information, including encrypted connections (HTTPS) for everything sent through the Site. No method of sending or storing information is completely secure, so we cannot guarantee absolute security.
Your choices and rights
Depending on where you live, you may have the right to ask for a copy of the personal information we hold about you, to have it corrected or deleted, and to opt out of marketing messages (reply STOP to a text, or use the unsubscribe link in an email). Residents of California and other states with privacy laws may have additional rights under those laws, and we will not treat you differently for using them. To make a request, contact us using the details below. We will respond within the time the law requires.
Children
This Site is not meant for children under 13, and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top shows the latest version.